Identity details
This may include your name, contact email address, selected service, and any details entered in the request form.
Legal
Privacy notice
Information you share with us is handled carefully and used only for legitimate business, consultation, and service-management purposes.
Collection
Information you may share with us
Your enquiry may include personal details, service preferences, and factual information related to the matter.
Matter-related information
You may share matter summaries, use-case information, and statements about device ownership or authorization where monitoring support is requested.
Communication records
Correspondence may be retained for follow-up, record-keeping, dispute handling, and lawful operational review.
How your information is used
Information you submit is used to review service fit, assess legal basis, respond to enquiries, manage consultation steps, and support any lawful engagement that may follow.
We do not collect information to support unlawful surveillance or covert access to third-party devices, accounts, or communications.
Confidential handling
Sensitive matters are handled with discretion and disclosed only where necessary for lawful business operation, legal compliance, safety, or direct service administration.
Absolute secrecy cannot be promised in situations where disclosure is required by law or necessary to address unlawful conduct.
Retention
Information may be retained for as long as reasonably necessary to manage enquiries, maintain records, resolve disputes, or comply with applicable obligations.
Data protection
Handling of information is expected to align with applicable South African privacy obligations, including POPIA where relevant.
Accuracy
You are responsible for ensuring that the information you provide is accurate and that any monitoring enquiry is based on valid ownership or explicit authorization.